Our policy is to deliver all orders within two to four weeks of confirmation worldwide except for handmade items where a bespoke delivery date will be confirmed on receipt of your order. To see our general terms & conditions click here or contact us on sales@reedfamilylinen.com .

  1. Detailed description of goods and/or services
    Reed Family Linen CC is a business in the Textile Manufacturing industry that retails luxury home textiles.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 30 days and delivery confirmed by way of an Order Number.
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction (Optional)
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by (Your Company) is subject to availability. In cases of unavailability, (Your Company) will refund the client
    in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  5. Customer Privacy policy
    (Your Company) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the
    details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
    website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by (Your Company) separately from card details which are entered by the client on DPO PayGate’s secure site.
    For more detail on DPO PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    South African Rand (ZAR).
  10. Responsibility
    (Your Company) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under
    this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.
  12. Variation
    (Your Company) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Reed Family Linen CC (sole trader / private company / close corporation) based in South Africa trading as Reed Family Linen and with registration number 2010/028858/23 and 0ne (Director(s)/Member(s)/Owner(s)).
  14. (Your Company) contact details
    Company Physical Address: 6 Saint Pauls Road, Houghton, Johannesburg 2198, Gauteng
    Email: kreed@reedlinens.com Telephone: 011 487 0084